Question 1

Do I need to enter any buildings to start the game?

Accepted Answer

NO. You don't need to enter any buildings. The whole activity takes place outside and is fully guided by the Questo app. Just download the app on your phone and start the game.

Question 2

What is the GOLDEN TICKET and how do I win?

Accepted Answer

The GOLDEN TICKET is a pass that provides FREE access to all the Questo events & games for an entire year. This pass will guarantee you access to all Questo has to offer, everywhere in the world! You can win the pass by solving the game and following the rules of the contest. Read more in the app.

Question 3

When is this experience available?

Accepted Answer

The quest is available 24/7 and it’s perfect for date nights, anniversaries, or any other special surprises! You can also pause & resume anytime you want.

Question 4

Can we play as a team or compete?

Accepted Answer

Both! You can team up and solve the mystery together or compete to see who does it first. We recommend each player gets a ticket so everyone can follow along on their own device. As you explore the locations and crack the puzzles, you’ll earn XP points and climb the leaderboard.

Question 5

How do I start the game?

Accepted Answer

After purchasing your tickets, check your email for instructions. Download the Questo app, head out to the starting point, and begin your adventure whenever you're ready!

Question 6

Is this experience private?

Accepted Answer

Yes! You can play solo, with a partner, or with a group. No strangers, just you and your team of detectives.

Question 7

Have other questions?

Accepted Answer

Visit the FAQ section on our siteour site for quick answers! https://questoapp.com/faq

Question 8

How much battery does the app need?

Accepted Answer

A fully charged phone is recommended - the app uses GPS and screen time. However, anything above 50% should be fine.

Question 9

How long does the experience last?

Accepted Answer

The average time of completion is about 90 minutes, but this can vary depending on your pace. Some players like to take their time exploring, while others aim to complete the challenges quickly!

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