The IT Infrastructure Library (ITIL) v4 promises to reduce IT operations costs, improve productivity and employee satisfaction, and manage risk, failure, and disruption throughout the organization.
ITIL v4 is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage strengthen customer relations, and build an IT environment geared for growth, scale, and change.
ITIL v4 Foundation introduces candidates to ITSM, the Service Value System (SVS) which describes how all of the organization's components and activities work together, as a system, to facilitate value creation. ITIL SVS addresses many working approaches such as Agile, DevOps, and Lean, in addition to traditional process and project management through a flexible and value-driven operating model.
This course provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. You will learn the importance of ITIL® 4 and its guiding principles.
Our ITIL 4 Foundation training focuses on the key elements, concepts, and terminologies associated with ITIL service lifecycle management. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes and the necessary concepts in a service management framework.
Key Features:
- 16 hours of Classroom/Instructor-led online interactive training
- Industry-based case studies & real world-examples
- Chapter end quizzes & simulation exams
- 16 hours of PDU certificate
- Exam fee included
- 24/7 customer support
The course will help you to understand:
- How do modern IT and digital service organizations operate
- How value streams increase speed and efficiency
- How cultural or behavioral principles guide work that benefits the wider organization
- How to use commonly used service management terms and concepts
ITIL 4 guiding principles?
ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics. These principles include:
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
ITIL 4 focuses on company culture and integrating IT into the overall business structure. It encourages collaboration between IT and other departments, especially as other business units increasingly rely on technology to get work done.
Course Objectives:
At the end of the program, the participants will be able to:
- Identify the principles and concepts of IT Service Management based on ITIL
- Identify the Best practices for implementing ITIL in an organization
- Define the terminology used in ITIL
- Identify the concepts and definitions used in the Service Lifecycle
- Define Service Strategy concepts
- Define Service Design concepts
- Define Service Operations concepts
- Define Service Transition concepts
- Define Continual Service Improvement concepts
- Define the roles, processes, and components within key areas of IT Service Management based on ITIL
- Prepare the participants to take the ITIL® Foundation Certification Exam
What are the prerequisites for this course?
No prerequisite is required to take the ITIL 4 Foundation Certification exam. However, it is recommended for candidates who are familiar with IT terminology and have IT-related work experience.
Why ITIL® 4 Foundation?
ITIL® is a widely adopted body of knowledge and best practices for successful IT service management that links with training and certification. ITIL® 4 Foundation Certification Training Course provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated, and integrated system for the effective management of IT-enabled services.
Who should take this course?
ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and must be aware of and contribute to the overall service improvement program.
ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with and leads the wider business strategy.
Why global corporates prefer Learning Zone Inc. as their training partner
A provider of Enterprise Learning Solutions (ELS), Learning Zone Inc. creates industry-fit talents through training, coaching, and consulting by globally acclaimed trainers. Much of Learning Zone’s repute in co-creating business value stems from:
- Training delivered in 45+ countries.
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- Trainers with experience in Retail, E-commerce, Energy & Utilities, etc.
- Best value for time & money invested.
- Get trained at the best fee compared to other vendors
- Discounted fee offered for 5 or more attendees
*We provide corporate training at your preferred locations and dates at no additional charge.
Contact us for more information:
Name: Debbie Riel
Email: debbie.riel@learninzone.com
Phone: +1 (302) 251-9769
