Question 1

Are children free?

Accepted Answer

Children 5 and under are free. We do have youth tickets for 6-11 year old children and discounts for veterans, 1st responders, and 55+.

Question 2

Can I take pictures?

Accepted Answer

Yes, you are more than welcome to take pictures during your tour. You can even submit them to us or tag one of our social media pages in your post. We love to see pictures of our guest enjoying their tour.

Question 3

Can I take a video?

Accepted Answer

No, we kindly ask that you do not record our tours. But as stated above, we welcome photographs, especially if you happen to catch something spooky. Feel free to send them to us via our contact page or email, and we might post them on our socials with a shout-out to our wonderful guests.

Question 4

Can I bring animals?

Accepted Answer

Service animals are more than welcome on any tour. But we do ask that you leave any pets at home so as not to cause guests or staff to be disrupted on your tour.

Question 5

Am I allowed to eat or drink?

Accepted Answer

You are more than welcome to have a non-alcoholic drink with a lid or finger food with you. However, please refrain from bringing any form of alcohol/adult beverage or food that may be distracting or mess.

Question 6

Am I allowed to smoke?

Accepted Answer

No, we ask that all guests please refrain from using any form of tobacco while on our tours, as well as any vape pens.

Question 7

Where do I park?

Accepted Answer

Parking is available at all tour locations near meeting spots and surrounding areas.

Question 8

When does the tour start?

Accepted Answer

All tours start promptly at the listed start time. Out of respect for our other patrons, we do not wait for late-arriving guests or provide refunds if you miss the beginning of your tour. Please arrive 15 minutes early to the tour start location on your receipt to get checked in with your guide.

Question 9

Are any of your tours handicap?

Accepted Answer

Yes, we do have handicap-accessible tours. If a tour is handicap accessible, it will be listed in the tour's description before you purchase your tickets.

Question 10

Are any of your tours appropriate for children?

Accepted Answer

Yes, our 7:00 PM and 8:30 PM tours are appropriate for children. Children 5 and under are free. However, we recommend the 7:00 PM tours for children under 10. We are family-owned and want to provide a fun outing for all ages. However, we do have a 10 PM tour that is strictly for 18+ only.

Question 11

What do I do if I can't find my ghostly guide?

Accepted Answer

Please give us a call so we can reach out to your ghostly guide or give instructions on where to find them if you are lost.

Ticket sales have ended

Geneva-on-the-lake Haunted Tour