Enroll in this training and receive a one-month complimentary e-learning subscription with access to 40+ courses.
This course is provided by Big Data Trunk for Stanford Technology Training Program but a limited few seats available to the public.
Students of this class may have opportunity to be considered for Internship with Big Data Trunk.
Focus on your conflict resolution skills to learn how you should be dealing with conflict in the workplace.
Learn to recognize when a situation has turned from a simple disagreement into a conflict by understanding the root cause of conflict and the role threat-response plays. Temper your own reactions in a heated moment with a conflict analysis framework. Work toward positive-sum outcomes with a 4-step process for managing your responses and offers.
What We’ll Explore:
- Understand the root causes of conflict
- Ask questions to analyze the conflict
- Follow a four-step process to respond to conflict
Course Outline
- What is conflict?
- 5 ways to respond
- How to recognize unhealthy conflict
- Learn to Stop, Drop, and Roll
- Choose your response
- Choose collaboration with the PIN framework
