Deal with Conflict

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Focus on your conflict resolution skills to learn how you should be dealing with conflict in the workplace.

Learn to recognize when a situation has turned from a simple disagreement into a conflict by understanding the root cause of conflict and the role threat-response plays. Temper your own reactions in a heated moment with a conflict analysis framework. Work toward positive-sum outcomes with a 4-step process for managing your responses and offers.

What We’ll Explore:

• Understand the root causes of conflict
• Ask questions to analyze the conflict
• Follow a four-step process to respond to conflict

Course Outline

• What is conflict?
• 5 ways to respond
• How to recognize unhealthy conflict
• Learn to Stop, Drop, and Roll
• Choose your response
• Choose collaboration with the PIN framework