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Mailchimp Shares Effective Event Invitation Email Strategies for Busy Event Creators

It’s the morning of your on-sale and fans are excited to see your invitation waiting in their inboxes. 

After pouring a cup of coffee, they open it with bated breath. They laugh at a joke from last year’s event and are delighted by their personalized discount code. Within minutes, they’ve bought tickets, shared your event on social media, and inspired a few friends to attend, too. 

Welcome to the power of segmentation, the act of tailoring your emails to subgroups within your mailing list. Unlike mass blasting, which can lead to unsubscribes from disgruntled recipients, segmentation allows you to send relevant messages that inspire action and boost conversion.

Marketers can improve conversion by 355% and revenues by 781% by sending more targeted emails.

Jupiter Research Study

“A lot of people overlook segmentation because they think  it’s too complicated or intimidating,” says Mailchimp Senior Product Marketing Manager, Adrienne Joselow. “But it’s not. Segmentation is actually a simple concept that will take your event marketing strategy to the next level.”

In this guide, Mailchimp and Eventbrite have teamed up to show you how to use segmentation to send better event email invitations that resonate with your most important audiences. Read on to discover tips, templates, and more to help you get more from your email marketing.

This guide is for…

Events professionals struggling to improve event email invitation performance and want to fine tune their strategy to sell more tickets.

 You’ll learn how to:

  • Engage your current audience in a fresh and new way
  • Use segmentation to craft irresistible email invitations
  • Manage your mailing lists with the right technology

Section I. Email invitations for attendees

Email marketing is a major component of any event marketing strategy. But if you’re sending the same generic email to your entire list, you’ll want to rethink your approach. This section breaks down how to craft invitations for your core segments: new fans, return attendees, and VIPs.

New attendees

These are people who have never attended your event but have shown interest in it by signing up to receive alerts about future events or sharing their email with you on Facebook. Your event invitation is an opportunity to engage them and immerse them in your own unique event brand.

“When you create segments in your audience,” says Joselow, “you’re just creating filters that help you identify people who share certain characteristics, like their location, demographics, or interests. And when you organize your contacts in Mailchimp, you’ve got access to powerful segmentation tools that make it easy to narrow down your audience and find the right people.”

Here’s how to craft your invitation for people who need a little persuading to buy tickets.

Send the right message

New attendees need to be sold on your event. That they’ve already shown an interest in your event works in your favor. Now, it’s all about convincing them to buy tickets by showing them the value of attending and even incentivizing their attendance with an offer that’s too good to refuse.

4 tips for inviting new attendees to your event
  1. Know your unique event value proposition and lean heavily on the benefits of attending your event up front in your copy.
  2. Keep your email short and conversational. You can even use humor, if it’s in line with your event brand.
  3. Create fear of missing out (FOMO) by promoting early bird tickets in your email invitation.

Use social proof (stories from past attendees and testimonials) to help attendees imagine themselves at your event.

Steal this template

Subject lines:
Save Your Spot for [Event Name] With Early Bird Pricing!
You’re Invited: [Event Name] on [Date]
Save the Date: [Event Name] and Early Bird Pricing

[Event Name]
[Event Date]
[Event Time]
[Event Location]

Dear [Name],

Love [Your Event’s #1 Draw; e.g. craft brews, B2B marketing, hot yoga, etc.]? You’ll be right at home among our [# of attendees] at [Event Name] [Year]!

Featuring an amazing lineup of [Speakers/musicians/vendors/etc.], including [Specific names], [Event Name] is a great opportunity to deepen your appreciation of all things [Benefit].

Best of all? You can grab your tickets for half the price until [Date] during our Early Bird sale.

[CTA BUTTON]
Get My Tickets

Hope to see you there!
[Your Name]

Repeat attendees

“If you run events often, chances are that there are some folks you can always count on to attend and others whose attendance is more infrequent,” says Joselow. “For example, Mailchimp allows you to segment by purchase activity. So, for example, you can reward your most loyal attendees by inviting them to an exclusive get-together or with early access to tickets.”

While your loyal fanbase is a powerful revenue generator, their support isn’t something you can count on. Just because somebody loves your event doesn’t mean they’ll always feel that way! Here’s how to craft an email invitation that shows your gratitude for your repeat attendees.

Send this message

Repeat attendees need to feel that they’re part of your event’s extended family. That means structuring your approach around recognizable themes that they participate in. Say, for example, calling out a particularly popular post on social media your fans loved. It’s all about cultivating engagement.

3 tips for inviting repeat attendees to your event

  1. Keep a finger on the pulse of your event community, whether that’s online or through post-event surveys, to see what they’re talking about.
  2. Send exclusive offers for your loyal fans to help make them feel appreciated, such as a special return attendee discount code or an exclusive piece of swag.
  3. Don’t be afraid to call out any fails from last year’s event and show repeat attendees how you’re fixing them this year.

Steal this template

Subject lines: Shhhh… Secret Pre-Sale Just for [Event Name] Loyal Fans!

[Event Name]
[Event Date]
[Event Time]
[Event Location]

Dear [Name],

It’s that time of year again, when [Event Name] tickets go on sale. And as a thank you for being one of our most loyal fans, we’re excited to share our [Year] discount code for 20% off!

Simply click the button below and use code [LOYALFAN] to save big.

[CTA BUTTON]
Get My Tickets

Last year, we asked for your feedback on what we could improve. Well, we heard you! That’s why we’re offering an additional [Cool New Experience or Feature] to help you have an even better time at [Event Name].

Looking forward to seeing you on [Event Date],
[Your Name]

Newsletter subscribers

If your business isn’t event focused  but you use events as a marketing channel to drive leads and engagement, then the people who receive your email newsletter are the perfect invitees to your next event. They know your brand and business and are hungry for more.

“Consumers like when marketing messages speak to who they are,” says Joselow. “According to a recent eMarketer study, one of the most popular (and most effective) ways to make consumers feel like individuals is to provide them with personalized, relevant messaging.

Here’s how to nurture newsletter interest into attendance at your next event.

Send this message

Newsletter recipients are ready-made attendees for your event. They’re already familiar with what you do, so all you have to do in your email invitation is show them the benefits of attending. Lean on what makes your event amazing and stir up FOMO with a discount code.

2 tips for inviting newsletter recipients to your event

  1. Personalize your invite copy beyond the salutation by referencing things your event can provide them, based on what they clicked on in your newsletter.
  2. Offer an irresistible ticket price with a special newsletter subscriber discount code. A customized offer like this can be just the incentive on-the-fence event-goers need.

Steal this template

Subject lines: Let’s Take this Relationship to the Next Level

[Event Name]
[Event Date]
[Event Time]
[Event Location]

Dear [Name],

We noticed you’ve been a newsletter recipient for a while now… and we’d love to take this relationship to the next level. Are you free to join us live at [Event Name + Year]?

We’re making it even easier to say yes with a special discount, just for you. Use code [SHYGUY] at checkout between now and [Date] to save [%] off general admission.

[CTA BUTTON]
Get My Tickets

This is a great year to attend [Event Name], as we have an awesome experience lined up. [Short sentence about your event’s benefits.]

Hope to see you there!
[Your Name]

VIP guests

“When you use a platform like Mailchimp to organize and stay in touch with your contacts,” says Joselow, “you have access to the most important data that can help you improve your communication and give those contacts [like VIPs] more of what they want — and don’t want.”

VIPs are very much worth this extra effort. Eventbrite’s research shows that while VIP experiences account for 10% of ticket sales, they account for 25% of revenue. Here’s how to invite attendees looking for more than the general admission experience to your event.

Send this message

VIPs want to feel special and they have the finances to make that happen. To win them over with your invitation, you need to structure your approach around this need — with messaging that’s exclusive in tone and personalized down to the experiences themselves.

2 tips for inviting VIPs to your event

  1. Tailor the benefits of attending your event to reflect the VIP-only perks this audience can expect to receive, especially if you have new ones from last year.
  2. Highlight available technology at your event, since VIPs are 2x more likely than typical attendees to have paid with a wristband, smartwatch, or smartphone at an event.

Steal this template

Subject lines: 
For Your Eyes Only: [Event Name] VIP Ticket On-Sale
[Name], Your [Event Name + Date] VIP Experience Is Here!
[Name]: You’re Invited to Experience [Event] as a VIP

[Event Name]
[Event Date]
[Event Time]
[Event Location]

Dear [Name],

Are you ready to take your [Event Name] experience to the next level? VIP tickets are on sale and we wanted to share the amazing lineup of extra perks we’ve got in store, just for you!

Reserve your exclusive passes today to enjoy [Event Name] in a whole new way:

  • [VIP perk #1]
  • [VIP perk #2]
  • [VIP perk #3]
  • And so much more

[CTA BUTTON]
Reserve My VIP Experience

Plus, we’re offering VIP guests an extra bonus perk this year: [VIP perk #4]. We can’t wait to help you have the best time yet at [Event Name + Year]!

Cheers,[Your Name]

Section II: Email invitations for partners

Attendees are the lifeblood of your event, but that doesn’t mean email marketing isn’t just as important for your partner network, because it is. This group of sponsors, vendors, and talent all come together to offer your attendees unforgettable experiences and memories.

The talent/performers/vendors

Who performs or speaks at your event is almost as important to attendees as the event itself, so booking the right talent is extremely important to your success. Here’s how to use your email invitation as a way to open the door with talent and start building a relationship with them.

Send this message

The best talent and vendors have busy schedules. And because they are so good at what they do, they have plenty of events wanting them as a partner. It’s important to keep your initial invitation fairly short and to think of it as a vehicle for getting a first meeting.

3 tips for inviting vendors, talent, or speakers to your event

  1. Solidify your ask before reaching out to potential partners, so you’re clear what the benefits of performing, speaking, or setting up a booth at your event are for partners.
  2. Start your search for new partners earlier than you think you need to, as it will take much longer than you expect to book them.
  3. Include the following important details in your ask: the theme of your event, where it is, how much of a time commitment it will be, why the opportunity is too good to be missed, and who will be in attendance.

Steal this template

Subject lines: New Partnership Opportunity Between [Their Name] and [Event Name]

Dear [Contact Name],

I saw on [LinkedIn/Facebook/relevant channel] that you’re involved in [related project]. I would love to connect and ask your thoughts about participating in my upcoming event, [Event Name].

Here’s a quick overview of why this is a great opportunity to partner:

    • What: [Event Name] is… (Sum up your event in a sentence)
    • Who: [Event Name] can help you reach [# of people in their target audience]
    • When: (Sum up the time commitment)
    • Why: (Sum up the benefits to the invitee)

Are you free for a quick chat on Thursday?

[Your Name]

Event sponsors

Standing out in a sponsor’s crowded inbox is no small feat, but it’s a must if you want to hook their attention and get them to consider sponsoring your event. Here’s how to craft an email invitation that breaks the ice and helps you establish a partnership for the long haul.

Send this message

Whether you know the person you’re emailing after having met them at a networking event or you’re making a cold introduction, it’s important to keep the first email short. Avoid overwhelming prospective sponsors with a sales pitch — save that for a later meeting.

2 tips for inviting sponsors to your event

  1. Avoid opening your email with “Hope you’re doing well.” Instead, make sure to do your homework on the person you’re messaging and include a sentence or two to show you’re familiar with their work.
  2. Avoid lengthy copy or too much information. This email has one purpose and one purpose only: to find out who the decision maker is.

Steal this template

Subject lines: New Sponsorship Opportunity With [Event Name]

Hey there,

I saw on LinkedIn that you are involved in [related product/project]. I would love to connect and ask your thoughts about an interesting event I’m working on.

Are you free tomorrow at 3:00 pm?

[Your Name]

How to automate segmentation

Segmentation can take up a lot of your team’s time, unless you use automation (which just means letting technology do repetitive tasks at scale for you). But don’t let the technical jargon scare you off, automation isn’t as complicated as it sounds.

If you’re an Eventbrite customer, it’s easy to automate your segmentation with Mailchimp Sync, a free extension that lets you seamlessly import attendees into your Mailchimp account. After adding the sync, you can create segments that let you send customized invitations with a click.

How to set up the Mailchimp integration

To get started with Mailchimp and Eventbrite, visit this page, then click the “Connect Now” button and follow the prompts to complete the setup and to start syncing your Eventbrite attendees and events into your Mailchimp audience.

Once connected, you’ll start seeing Eventbrite data in the Mailchimp contact profiles of people who’ve attended your events. You’ll also be able to create, save, and send to segments based on purchase activity or participation in Eventbrite events. 

Two ways to segment your lists in Mailchimp

  • Purchase-based segments: Segment your audience by purchase activity to view contacts who purchased tickets to a particular event (and what type of ticket).
  • Tag-based segments: Tags are the easiest way to organize your audience and label contacts based on information you have about them, such as venue, event name, etc.
Pro tip

Use tags to organize your sponsorship levels and simplify post-event communication. For example, Gold, Silver, and Bronze sponsorships can be tagged accordingly, making it easy for you to send targeted messages to each group based on their custom label.

Send out email invitations event-goers can’t refuse

Now that you’ve learned how to personalize your email invitation copy to your most important audiences and use automation to simplify your sends, it’s time to put your skills to the test. 

Create your next event on Eventbrite and sync your account with Mailchimp today.

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